Return & Refund
Last Updated: [June 11, 2025]
Cancellation
Customers may request a full refund within 48 hours of placing an order on the XPOLAR Official Website, provided the order has not been shipped.
Return
The return service is currently available only for USA Orders. The return fee (including but not limited to shipping and other related costs) for non-quality-related reasons:
$30 Return Fee: The United States
Please do not ship items to these return addresses without prior authorization. For returns, contact XPOLAR Support at customers@xpolar-tech.com first.
The United States Return Address
To：Ken-Haoyun
Street ： 16057 Valley Blvd
City：City of Industry
State：CA
Zip code：91744
Tel：+1(626)416-8535
If you are unsatisfied with your purchase, you may return the items in their original packaging within 15 days of receiving them for an exchange or refund.
If 15 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, a full refund or one-time free replacement is available within 15 days of receiving the items.
If your order has been shipped and you want to return it, please first collect the package. Then, contact our XPOLAR Support at customers@xpolar-tech.com to obtain return instructions.
To initiate the return process, contact XPOLAR Support at customers@xpolar-tech.com and provide proof of purchase, such as an invoice.
Instructions on how to properly pack the products and return them to us will be provided. Please ensure all components are included in the package.
Refund
Once the returned product is received at our warehouse, a refund will be issued within 14 business days. You will be notified by email once your order is refunded. If you have not received the refund after 14 business days, please contact us via customers@xpolar-tech.com.
Shipping fees paid at the time of purchase are non-refundable.