Return & Refund
Last Updated: [June 19, 2025]
Cancellation
Customers may request a full refund within 48 hours of placing an order on the XPOLAR Official Website, provided the order has not been shipped.
Return
The return service is currently available only for USA Orders. The return fee for non-quality-related reasons:
$30 Return Fee(including shipping and other related costs): The United States
Returns and refunds are not supported outside of the United States.
Please do not ship items to these return addresses without prior authorization. For returns, contact XPOLAR Support at customers@xpolar-tech.com first.
The United States Return Address
To：Ken-Haoyun
Street ： 16057 Valley Blvd
City：City of Industry
State：CA
Zip code：91744
Tel：+1(626)416-8535
If you are unsatisfied with your purchase, you may return the items in their original packaging within 15 days of receiving them for an exchange or refund.
If 15 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, a full refund or one-time free replacement is available within 15 days of receiving the items.
If your order has been shipped and you want to return it, please first collect the package. Then, contact our XPOLAR Support at customers@xpolar-tech.com to obtain return instructions.
To initiate the return process, contact XPOLAR Support at customers@xpolar-tech.com and provide proof of purchase, such as an invoice.
Instructions on how to properly pack the products and return them to us will be provided. Please ensure all components are included in the package.
Refund
Once the returned product is received at our warehouse, a refund will be issued within 14 business days. You will be notified by email once your order is refunded. If you have not received the refund after 14 business days, please contact us via customers@xpolar-tech.com.
Shipping fees paid at the time of purchase are non-refundable.
Return and Exchange Shipping Cost Responsibility
We strive to provide a satisfactory shopping experience. If the product you receive is defective, damaged during shipping, or not as described, please contact us within 15 days of receipt. In such cases, we will cover the return shipping costs and offer a replacement or full refund.
If the return is requested due to personal reasons (e.g., change of mind, wrong purchase, or size issues), the return shipping cost will be the responsibility of the customer. Returned items must be unused, in original condition, and with complete packaging.
Before initiating any return, please contact our customer service team via our email: customers@xpolar-tech.com. We will guide you through the return process.