Shipping Policy
Last Updated: [August 27, 2025]
1.Shipment Processing Time
Our products are available for international shipping. Before the goods actually start to be transported, we need 1-3 days to handle the order.
North America
| Locations | Estimated shipping Time | Shipping Fee | Customs & Duties |
| Contiguous United States | 3-7 business days | $0 | N/A |
| Canada | 7-14 business days | $29 | N/A |
| Mexico | 7-14 business days | $29 | Customer responsible / Requires self-clearance |
Note: “Contiguous United States” refers to the lower 48 states in North America (including the District of Columbia, not include Alaska, Hawaii, or other U.S. territories and islands).
Oceania
| Locations | Estimated shipping Time | Shipping Fee | Customs & Duties |
| Australia | 7-14 business days | $29 | N/A |
| New Zealand | 7-14 business days | $29 | Customer responsible / Requires self-clearance |
South America
| Locations | Estimated shipping Time | Shipping Fee | Customs & Duties |
| Brazil, Argentina, Colombia, Chile, Peru, Ecuador | 14-28 business days | $79 | Customer responsible / Requires self-clearance |
Asia
| Locations | Estimated shipping Time | Shipping Fee | Customs & Duties |
| Japan | 5-7 business days | $29 | N/A |
| South Korea | 5-7 business days | $29 | N/A |
| Indonesia | 7-10 business days | $29 | N/A |
| Thailand | 5-7 business days | $29 | N/A |
| Vietnam | 5-7 business days | $29 | N/A |
| Saudi Arabia | 5-7 business days | $29 | Customer responsible / Requires self-clearance |
| Taiwan | 5-7 business days | $29 | N/A |
| Malaysia | 5-7 business days | $29 | N/A |
| Philippines | 5-7 business days | $29 | N/A |
| Singapore | 5-7 business days | $29 | N/A |
Africa
| Locations | Estimated shipping Time | Shipping Fee | Customs & Duties |
| Applicable to Egypt, South Africa, Morocco, Ghana. | 8-16 business days | $39 | Customer responsible / Requires self-clearance |
Note: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit. If there is a significant delay in shipping your order, we will contact you via email. Shipping is not supported to countries and regions not listed above.
2.Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been shipped, which will contain your tracking number(s). Tracking information will be updated within 72 hours.
If your tracking information has not been updated within 3 business days, please contact us at: customers@xpolar-tech.com.
3.Shipment Carriers
Our primary shipping carriers are UPS, USPS, FedEx and Amazon.
For further shipping information, you can contact:
UPS: 1-800-742-5877
USPS: 1-800-344-7779
FedEx: 1-800-463-3339
4.Shipping Information
Please ensure all shipping information provided is correct. We are not responsible for any losses, including missing parcels, package damage, losses due to delays, or other losses caused by incorrect shipping information provided by customers.
5.Damages
If you receive your order damaged, please contact XPOLAR Support within 15 business days at: customers@xpolar-tech.com.
We are not responsible for losses, including missing parcels, package damage, or losses due to delays caused by the shipping carrier. However, we will assist in contacting the responsible shipping carrier. Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier.
6.Shipping Support
For order and shipping-related inquiries, please contact us at customers@xpolar-tech.com.
For return requests and instructions on returning any products, please contact XPOLAR Support at customers@xpolar-tech.com.
FAQ
1.Why my order does not have detailed tracking information?
After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery.
2.Can I change the address on my order?
Customers can contact customers@xpolar-tech.com to change the delivery address before we ship out the order.
3.How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your account and cancel your order in "My Orders" on the our Store. If your order has been shipped, you cannot cancel it. Please contact our customer service team to apply for a sales return: customers@xpolar-tech.com.