Shipping Policy
Last Updated: [June 11, 2025]
1.Shipment Processing Time
For The United States (Mainland): All orders are processed within 2 business days. The estimated delivery time is 3-7 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
For Locations Outside of The United States (Mainland): All orders are processed within 3-5 business days. The estimated delivery time is 7-14 business days. Orders are not shipped or delivered on weekends or public holidays.
Note: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit. If there is a significant delay in shipping your order, we will contact you via email.
2.Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been shipped, which will contain your tracking number(s). Tracking information will be updated within 48 hours.
If your tracking information has not been updated within 5 business days, please contact us at: customers@xpolar-tech.com
3.Shipment Carriers
Our primary shipping carriers are UPS, FEDEX and Amazon.
For further shipping information, you can contact:
UPS: 1-800-742-5877
FedEx: 1-800-463-3339
4.Shipping Information
Please ensure all shipping information provided is correct. We are not responsible for any losses, including missing parcels, package damage, losses due to delays, or other losses caused by incorrect shipping information provided by customers.
5.Damages
If you receive your order damaged, please contact XPOLAR Support within 15 business days at: customers@xpolar-tech.com
We are not responsible for losses, including missing parcels, package damage, or losses due to delays caused by the shipping carrier. However, we will assist in contacting the responsible shipping carrier. Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier.
6.Return and Exchange Shipping Cost Responsibility
We strive to provide a satisfactory shopping experience. If the product you receive is defective, damaged during shipping, or not as described, please contact us within 7 days of receipt. In such cases, we will cover the return shipping costs and offer a replacement or full refund.
If the return is requested due to personal reasons (e.g., change of mind, wrong purchase, or size issues), the return shipping cost will be the responsibility of the customer. Returned items must be unused, in original condition, and with complete packaging.
Before initiating any return, please contact our customer service team via our email: customers@xpolar-tech.com. We will guide you through the return process.
7.Shipping Support
For order and shipping-related inquiries, please contact us at customers@xpolar-tech.com.
For return requests and instructions on returning any products, please contact XPOLAR Support at customers@xpolar-tech.com.
FAQ
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Whether global free shipping or not?
It is not global free shipping. Due to Express company's different charge standards in different countries, Free standard shipping is only available for part of the countries. We will charge for the additional shipping costs when shipping to a remote country/area or a remote area fee will be charged by the carrier.
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Why my order does not have detailed tracking information?
After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery.
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Can I change the address on my order?
Customers can contact customers@xpolar-tech.com to change the delivery address before we ship out the order.
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How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your account and cancel your order in "My Orders" on the our Store. If your order has been shipped, you cannot cancel it. Please contact our customer service team to apply for a sales return: customers@xpolar-tech.com.